Submitting New Bounce Formats

Current Release: v6.0, May 2003

If you are a registered MailBounce Pro user, and you find a bounce format
that is not recognized by MailBounce, please submit the bounce to Smart Mail Solutions, Inc.
(be sure to include your site number with the submission). If the bounce is in a
machine-parsable format, it will be included in the next MailBounce upgrade.

There are some limitations and requirements, however:

Limitation on the types of bounce that can be processed

The bounce must contain the correct account name/user name of the bouncing address. Some bounces
do not provide this information; since MailBounce can only work with the information provided in
the bounce, absence of a username means that MailBounce will not be able to process that bounce.

Requirements for submitting new bounce formats

1. You must supply the entire bounce, including all headers; do not remove any data from the
   bounce (except for privacy or security reasons, of course). The message must not have been
   modified in any manner. Note that we handle sensitive information for many of our customers,
   including subscription lists in the tens to hundreds of thousands; rest assured that any
   information sent to us is used solely for legitimate developmental/debugging purposes, and is
   destroyed as soon as it is no longer needed.

2. You must provide the ACTUAL subscriber's address (regardless of whether it exactly matches
   the address shown in the bounce message). This is important because the address provided in the
   bounce might have to be parsed or rearranged in some manner; it is critical that we know the
   subscriber's address that corresponds to the bounce address. You should place the subscriber's
   address immediately prior to the start of the bounce message.

3. Ideally, turn off text wrap prior to sending the message. You can send the bounce as an
   attachment if you cannot turn off text wrap (or if it's simply easier than turning it off).

4. Turn off all text formatting; we need the bounces submitted as straight ASCII text.

So, for example, here is a sample message that you might submit; note that you will have to
supply the "ACTUAL ADDRESS" line:

--- begin forwarded text

SITE NUMBER: 5561

ACTUAL ADDRESS: verespey@nxxsi.com

Return-Path: MAILER-DAEMON@nxxsi.com
Received: from csf.Colorado.EDU (csf.Colorado.EDU [128.138.129.195]) by telephonet.com (8.7.5/8.6.9) with ESMTP id EAA08706 for <listmom@telephonet.com>; Wed, 5 Feb 1997 04:09:50 -0500
Received: from netcomsv.netcom.com (uucp12.netcom.com [163.179.3.12]) by csf.Colorado.EDU (8.7.6/8.7.3/CNS-4.0p) with SMTP id CAA05005 for <owner-humornet@csf.colorado.edu>; Wed, 5 Feb 1997 02:09:45 -0700 (MST)
Received: by netcomsv.netcom.com with UUCP (8.6.12/SMI-4.1)
	id BAA27258; Wed, 5 Feb 1997 01:06:23 -0800
Received: from localhost (localhost) by loki.is.nxxsi.com (8.6.11/8.6.9) with internal id CAA04327; Wed, 5 Feb 1997 02:11:05 -0800
Date: Wed, 5 Feb 1997 02:11:05 -0800
From: Mail Delivery Subsystem <MAILER-DAEMON@nxxsi.com>
Subject: Returned mail: Cannot send message for 5 days
Message-Id: <199702051011.CAA04327@loki.is.nxxsi.com>
To: owner-humornet@csf.colorado.edu
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="CAA04327.855137465/loki.is.nxxsi.com"
X-UIDL: 6c2f80648ca7c702c84186ecd0c478df

The original message was received at Fri, 31 Jan 1997 01:57:18 -0800
from uucp@localhost

   ----- The following addresses had delivery problems -----
verespey@athena.is.nxxsi.com  (unrecoverable error)
    (expanded from: verespey@nxxsi.com)

   ----- Transcript of session follows -----
verespey@athena.is.nxxsi.com... Deferred: Connection timed out with athena.is.nxxsi.com.
Message could not be delivered for 5 days
Message will be deleted from queue

   ----- Message header follows -----

Return-Path: owner-humornet@csf.colorado.edu
Received: (from uucp@localhost) by loki.is.nxxsi.com (8.6.11/8.6.9) with UUCP id BAA00888 for verespey@nxxsi.com; Fri, 31 Jan 1997 01:57:18 -0800
Received: from csf.Colorado.EDU by netcomsv.netcom.com with ESMTP (8.6.12/SMI-4.1)
	id AAA28674; Fri, 31 Jan 1997 00:29:25 -0800
Received: from host (LOCALHOST [127.0.0.1]) by csf.Colorado.EDU  (8.7.6/8.7.3/CNS-4.0p) with SMTP id BAA17099; Fri, 31 Jan 1997 01:29:07 -0700 (MST)
Received: from telephonet.com (tnet11.telephonet.com [206.181.220.11]) by csf.Colorado.EDU (8.7.6/8.7.3/CNS-4.0p) with ESMTP id XAA15112 for <humornet@csf.colorado.edu>; Thu, 30 Jan 1997 23:33:46 -0700 (MST)
Received: from [206.181.220.82] ([206.181.220.82]) by telephonet.com (8.7.5/8.6.9) with SMTP id BAA13600; Fri, 31 Jan 1997 01:33:26 -0500
Message-Id: <collage331@humournet.com>
Date: Fri, 31 Jan 1997 01:34:12 -0500
Sender: owner-humornet@csf.colorado.edu
Precedence: bulk
From: HumourNet@telephonet.com (HumourNet)
To: "The Internet's Moderated Mailing List for Humor" <humornet@csf.colorado.edu>
Subject: Collage 331: The Intellectual Proletariat
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
X-To: (HumourNet)
X-Sender: humour@HumourNet.com
X-Mailer: SmartMailer(tm) by Smart Mail Solutions, Inc. 
X-Listprocessor-Version: 7.1 -- ListProcessor by CREN

   ----- Message body suppressed -----

--- end forwarded text

Note that only registered users may submit new bounce formats. (This allows us to focus on the
registered-user base when upgrading the MailBounce Engine.) Please be sure to include your
site number with all communications to Smart Mail Solutions, Inc.

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